Privacy and Data Policy
This Privacy Policy explains how Slamz collects, uses and protects the personal information you provide when you create an account, make transactions or use our online casino services in Canada. We respect your privacy and describe below what data we gather, why we need it, how we keep it safe, and the choices available to you about your information.
Types of data we collect
Personal data
We collect identity and contact information such as name, date of birth, address, email and phone number when you register. We also collect verification documents for age and identity checks, and payment details needed to process deposits and withdrawals.
Technical data
Technical data includes IP address, device identifiers, browser type, operating system, and log data from your sessions. This information helps us keep accounts secure, detect fraud and optimise the site for mobile and desktop use.
Transactional data
Transactional data covers account activity such as deposits, withdrawals, bets, game history and bonus usage. We retain this information to manage your account, process payments and meet compliance obligations.
How we use your information
We use your data to operate your account, process payments, verify identity, prevent fraud, respond to support requests and comply with legal requirements. We may also use aggregated, non-identifying data for internal analysis to improve our services. We do not use your personal information for marketing unless you have given consent.
Data protection practices
We store personal information on secure servers and use industry-standard security measures such as TLS encryption for data in transit and access controls for stored data. Access to personal data is limited to authorised staff and service providers who need it to perform their duties. We also maintain procedures for detecting and responding to security incidents.
Cookies and tracking technologies
We use cookies and similar tracking tools to remember preferences, support session management and analyse site usage. Some cookies are essential for core functionality, while others are used for analytics or to personalise content. You can manage cookie settings through your browser or via the cookie controls on our site.
User rights
You have rights to access, correct or delete your personal information, and to object to or restrict certain processing where applicable under Canadian privacy laws. You can also withdraw consent to marketing communications at any time. Requests will be handled in accordance with applicable law.
Access, correction and deletion
To request access, correction or deletion of your data, contact our privacy team at [email protected]. We may need to verify your identity before processing requests and may retain certain information where required for legal or compliance reasons.
Information sharing and third parties
We may share personal information with payment processors, identity verification providers, security vendors, and other service providers who process data on our behalf. We require these partners to use appropriate safeguards. We may also disclose data when required by law or to protect the safety and integrity of our services.
Privacy policy updates
We may update this policy to reflect changes in our practices or legal requirements. We will post the revised policy on the site and indicate the effective date. For questions about this policy, contact [email protected].