Responsible Gambling

At Slamz we take safer gambling seriously. We want you to enjoy your time with us while staying in control. This page explains the principles we follow and the practical tools we offer so you can manage your playing, set limits, and get help if gambling stops being fun.

Player protection principles

We focus on prevention and early intervention. Our approach is to limit harm through clear rules, verification checks, and active tools that help you control how much time and money you spend. We intervene if we detect risky play patterns and we respect any self-exclusion or limit requests you make.

Activity-control tools

You can manage your account with a range of controls available in your profile and the cashier. These are designed to give you immediate control over your play and can be adjusted at any time.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be reduced instantly from your cashier. Increasing a limit may include a cooling-off period to encourage thoughtful changes.

Loss limits

Use loss limits to cap the total amount you can lose over a chosen period. This helps keep play affordable and prevents chasing losses. Loss limits are applied across real-money play and are monitored by our systems.

Time limits and session reminders

Turn on session reminders or set a maximum session length to keep play time in check. Reality checks display how long you have been playing and how much you have wagered during a session.

Account breaks and self-exclusion

If you need a break, choose a short time-out or a longer self-exclusion. Options range from short breaks of a day or a few weeks to longer exclusions or permanent account closure. During self-exclusion your access to the account is blocked and any remaining balance is managed in line with our procedures.

Signs of problematic behaviour

Watch for common warning signs such as spending more than intended, borrowing to gamble, hiding gambling activity, repeated unsuccessful attempts to cut down, or prioritizing gambling over work or family. If you notice these signs in yourself or someone close to you, consider using the tools on this page or seeking support.

Practical tips for staying in control

Set firm deposit and loss limits, use session timers, stick to a budget you can afford, avoid gambling when stressed or impaired, and don’t chase losses. Review your account history regularly to track spending and decisions. Talk to our team if you need help setting limits or changing your settings.

Professional help and support organisations

If you need assistance beyond our tools, professional services are available across Canada. Options include Gambling Therapy, Gamblers Anonymous, and provincial problem gambling services such as ConnexOntario for Ontario residents. Search for your provincial problem gambling helpline for local support. For help from our side, contact [email protected] and our team will point you to appropriate resources and explain how to apply limits or self-exclude.