Contact Us
Need a hand? Our support team is ready to help with account-related issues, payment questions, withdrawals, technical concerns or general feedback. Reach out anytime and we’ll connect you with an agent who can assist with verification, deposits, bonus queries and site access. Use live chat for the fastest response, or send an email or call us; we aim to resolve most enquiries promptly for players across Canada.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, fast response) |
| General enquiries | [email protected] (general questions, reply within 24 hours) |
| Affiliate enquiries | [email protected] (partnerships team, Mon-Fri) |
| Phone | +1 416 587 2194 (voice support for account and payments) |
| Working hours | Mon-Fri, 09:00-18:00 ET; 24/7 live chat |
Email assistance
For detailed requests, account issues, or when you need to send documents, email is the preferred contact method. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and your account ID where applicable. Providing full information helps us process your request faster and avoids unnecessary delays.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, while simple requests may be handled even sooner. Complex issues that require document checks, security reviews or third-party input can take longer depending on their nature. If you need faster help, use live chat for urgent matters and include any relevant details to speed up the process.
Feedback
Your feedback matters. If you have suggestions, ideas, or notice something that could be improved on the site, please let us know. We review all submissions carefully and use them to refine features, fix issues, and improve the overall user experience for Canadian players. Share your thoughts and help us make the site more convenient and enjoyable for everyone.